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Special Topic :

(Agony of Rahmaria)

Citizen Charter Topics	Days
Mutation of land	70
Conversion of AP land into PP land (Rural)	70
Conversion of AP land into PP land (Town)	90
Valuation Certificate	15
Land sale/ permission certificate	15
Partition cases	90
Certified copies of Jamabandi, Judgement etc.	20
Correction of records of right	10
Allottment of land (rural) from date of LAC meeting	60
Allottment of land( urban/ VGR) from date of LAC meeting	60
Settlement of Land( rural)	45
Settlement od Land (urban)	60
House sites under MNP (from date of LAC meeting)	60
Allottment of CS land	60
For obtaining patta by tenents (uncontested)	120
For obtaining Khatian/ Tenancy rights (if not contested)	120
Registration of names in Electoral roll	15
Inclusion or Deletion of name	20
Supply of copies of Electoral Roll	7
Permanent Residence Certificate (PRC)	25
Citizenship certificate	30
Indo – Bangladesh Passport	60
Caste certificate	2-15
Legal heir certificate	15
Solvency certificate	15
Income certificate	15
Permission for using Loudspeakers, for functions etc	7
Licence under Arms acts and rules	60
Licence under Explosives Acts and Rules	60
NOC for Wholesale Trade	60
Cinema Licence	60
Special FIC under BPL families	15
Licence for FP shop (kept in abeyance)	-
Licence of Trade Articles	15
Duplicate copies of FI cards	10

As per the provisions of the citizen charter, the following services will be provided within the stipulated time as mentioned against them. We propose to review the time limit against the services after two months again and to reduce it further by focussing on efficiency.

(1) The Revenue Department

Sl.No	Nature of licences / services	Eligibility conditions ( How and whom to apply)	Time Limit	Remedy in case on non-service
1	Mutation of land	Persons acquiring land by inheritance/ sale deed/gift etc may apply before the circle officer concerned in prescribed format under ALRR 1886	70 days	DC
2	Conversion of AP land to PP	a) Persons having possession over the AP land with uptodate payment of Land Revenue etc may apply before the revenue circle officer for conversion in rural areas who will pass order after realisation of due premium. b) In case of Town land and Land located within 2 KM of the periphery of Municipal /Revenue Town , the same procedure will apply but the order of conversion and premium due will be passed by the ADC(Rev) after realisation of due premium fixed by him.	a) 70 days b) 90days	DC
3	Valuation certificate	Application in plain papers to be submitted to DC/ADC(Rev)	15 days	DC
4	Land Sale/ Purchase permission	Application in plain paper jointly signed by seller and purchaser to be submitted to DC/ADC (Rev)	15 days	DC
5	Partition Cases	Persons having duly recorded name in the Jamabamdi may apply in prescribed proforma before the ADC(Rev) along with copy of Jamabandi and upto date land revenue payment receipt	90 days	DC
6	Certified copy of Jamabandi, Judgement etc.	Application in prescribed proforma is to be made to the Deputy Commissioner indicating clearly about the documents required . The application may be dropped in the box specially kept in DC office.	20 days	DC
7	Correction of records of right	Application in plain paper stating full facts and schedules of land over which correction is sought to be made to the ADC (Rev)	10 days	DC
8	Allottment of land	a) In case of land in rural areas, application in plain paper in prescribed proforma giving detail and correct information may be submitted by the landless people to the DC/ADC(Rev) b) In case of urban areas/VGR’s , the procedure will remain same but the final allotment / settlement order will be made by Govt. ( As per land policy 1989)	a) sixty days from holding of LAC meeting. b) Proposal will be sent to Govt. within 60 day of holding LAC	DC
9	Settlement of Land	Persons having at least three years continuous occupation / utilization of the allotted land may apply for settlement of the land to the ADC(Rev) giving details of the utilisation of land and uptodate TB Rev. Receipt	a) Fortyfive days in case of rural areas and (b) sixty days in case of urban areas & areas within 2 KM of Municipal / Rev. Town subject to payment of premium etc.	DC
10	House sites under MNP	Any landless/ homeless persons can apply to the DC in plain paper stating details of his occupation and residence ( This is subject of availability of fund /target)	60 days from date of holding LAC	DC
11	Allotment of CS Land	a) In case of recorded tenents, application may be made to the DC in prescribed proforma alongwith copy of Khatian for settlement of ceiling surplus land u/s 16 of ceiling Act and subject to payment of due premium. b) In case of other landless people , the procedure will be same as shown in sl. No. 8(a)	a) sixty days b) 60 days from date of LAC	DC
12	For obtaining patta by tenents	Application in prescribed proforma alongwith copy of Khatian and rent paying receipt be made to the DC under the Assam (TSA) Tenancy Act 1971 and rules thereunder	120 days if not contested	DC
13	For obtaining Khatian/Tenancy Rights	Applications in prescribed proforma supported by rent receipt may be made to the Deputy Commissioner alongwith filled in Notices under Assam TSA Act 1971 and rules thereunder	120 days if not contested	DC

Further, the Revenue Department rushes to provide relief/rescue in times of Natural Calamities like drought, flood, cyclone and fire with the following services:

(a) Evacuation to safe places,
(b) Feeding of affected people during the period of calamity,
(c) Financial help in construction of damaged huts/ relief under accidents.

The Citizen's Charter contains the public entitlement to the services of the Revenue Department , standard of services, access to general information, layers of decision making and time-bound schedules of different services.

b)Election

Sl.No	Nature of licences / services	Eligibility conditions ( How and whom to apply)	Time Limit	Remedy in case on non-service
1	Registration of Names in Electoral Roll	To be applied to the Election Officer in the office of the Deputy Commissioner in prescribed forms	15 days	ADC (Election)
2	Inclusion or Deletion of Names from the Electoral Roll	To be applied to the Election Officer in the office of the Deputy Commissioner in prescribed forms	20 days	ADC (Election)
3	Supply of Copies of Electoral Roll	To be applied to the Election office in plain paper	7 days	ADC (Election)

c) Administration		Department

Sl No	Nature of Service	Whom to apply and How	Time Required

1	Permanent Residential Certificate (P.R.C.)	P.R.C. is given for educational purpose only
		and application may be made in plain paper with two
		copies of passport size photograph to the D.C./ A.D.C.	25 days.
		with any documents to prove permanent residence .
		P.R.C. is given after obtaining of report from C.O. and
		Police.

		Standard for application may also be purcha-
		sed from Vendors.

2	Citizenship Certificate	Application may be made in prescribed proforma under
		Citizenship Act, 1955. To the D.C./ A.D.C. Certificate	30 days
		will be issued after obtaining report from Supdt. Of
		Police and Circle Officers concerned.

3	Indo-Bangladesh Passport	Application in plain paper (Standard application form
		available with Vendors) may be made to the District	2 months
		Magistrate/ Addl Dist. Magistrate . The passport will
		be issued after police verification of character/
		indent of the applicant

4	Caste Certificate	Application may be made before the respective boards	2 days
		The Certificates given by boards are countersigned by
		the Magistrate for the Deputy Commissioner.
		b) Cast Certificate in respect of S.C. will be issued	10 days
		on application in plain paper and recommendation of
		S.C. Board as well as report from Revenue Circle
		Office on identification of cast.
		c) Non-Creamy layer certificate may be obtain by	15 days
		applying in plain papers stating there in the movable /
		immovable property and other source of income of the
		parents/guardian of the applicant .The Certificate may
		issued after verification through C.O. concerned.
5	Legal Heir Certificate	Application for Legal Heir Certificate may be made in	15 days
		plain papers. It will be sent to the concerned Circle
		Officer for verification and report. Legal Heir Certificates
		are given after arrival of report from the Circle Officer
		concerned.

6	Solvency Certificate	Application may be made in plain papers to the D.C.
		giving details property/ service/business along with	15 days
		certificate from employer /head of office regarding pay
		etc. The Solvency Certificate will be issued after
		causing further verification if necessary.

7	Income Certificate	Application in plain paper may be made to the concerned Circle Officer stating in detail movable / immovable properties / Service/ business etc. Certif- icate will be issued by the Circle Officer after doing	15 days



		field enquiry.

8	Permission for using loudspeaker	Application in plain paper stating the details of the	7 days
	organising function etc.	function such as date and period of holding and
		probable gathering etc. may be made to the D.C.
		permission will be granted after obtaining of report
		from police and Circle Officer and after considering
		details of any probable fallout of such use .

9	Licence under Arms Act &	a) For industrial use of ammunition grade materials	1 months
	Rules.	Firms/Company which satisfies provision of arms
		Act and Rules may be apply in prescribed proforma
		before the Dist. Magistrate/ Addl. Dist. Magistrate
		Along with site plan of the premises. This will be
		verified through Police and other agency before issue
		of the license.
		b) For self defence persons without consideration in
		court of law and with sound mind good character and
		above 18 years of age may be apply in prescribed
		proforma. License will be issued / will be recommended
		to the Govt. for issue after receipt of Police report etc.

10	a) Licence under Explossive	a) For license for manufacture possession use and	1 months
	Act and Rules	sale of Explosive, person without connection in court
		of law , with sound mind of good character and above
		18 years of age may be apply to the Dist. Magistrate
		in prescribed proforma with site plan, Certificate of
		experience and land documents. The license will be
		issued after field verification and verification of
		character and anticedents of the applicant through
		police.

	b) N.O.C. for Wholesale Trade	b) Persons without conviction in court of law with sound	1 months
	(Cracker)	mind and good character of more than 18 years may
		apply for N.O.C. for Whole sale Trade of Crackers
		in prescribed proforma giving details of experience
		certificate, land documents , and details site plan to
		the Dist. Magistrate / Addl. Dist. Magistrate. The
		certificate will be issued after obtaining of Police
		verification report and such other reports as deemed
		necessary.

11	License under
	Petroleum Act 1934
	A. License for wholesale	Persons without conviction in court of Law having
	Trade	sound mind and good character and 18 years and
		above in age may apply before the Dist. Magistrate/
		Addl. Dist. Magistrate in prescribed proforma giving
		site plan and details of land documents.
	B.) N.O.C. for storage of Petroleum in Tank	Persons without conviction in court of Law having
		sound mind and good character and 18 years and
		above in age may apply before the Dist. Magistrate/
		Addl. Dist. Magistrate in prescribed proforma giving
		site plan and details of land documents.
		N.O.C. will be given after receipt of recommendation of
		the department of explosive, Nagpur.

12	Cinema License	Persons without conviction in a court of Law and with	2 months
		sound mind and good character completing 18 years
		of age may be apply for Cinema license in prescribed
		format under Assam Cinema Regulation Act,1953.
		Land documents site plan availability of premises etc.
		are required to be furnished to the Deputy Commissioner
d) Food and Civil Supplies Department

Sl No	Nature of Service	Whom to apply and How	Time Required

1	Special FIC for BPL families	Same procedure as above in addition survey by	15 days
		Block Development Officer will be required for
		ascertaining income level.

2	Licence for F.P. Shops	Issue of licence for new F.P. Shop is kept in abeyance
		at present due to pending of a court in the Honorable
		High Court.

3	Licence of Trade Articles	Applications in prescribe Proforma made to the Dy.	15 days
		Director, F & C.S. giving details of available premises
		and other land documents. All Tax clearance
		Certificate of Municipal Board, Income Tex,Bakijai
		Clearance etc. are also to be furnished. The Licence
		will be issued after field verification.

4	Duplicate copy of F.I. Card	For a duplicate copy of F.I. Card application may be made in plain papers to the Dy. Director, F & C.S. stating in detail the name and age of the family members, name of the F.P. Shop. The F.I. Card will	10 days

		be given after enquiry & deposit of required fee in the
		treasury.

Public Grievance Machinery of DC office at a Glance

The Office has issued the following important guidelines for handling grievance redress. The internal grievance redress machinery would be strengthened in order to make the administration more responsive to the needs of the people. In order to achieve this, following steps are suggested:

· Observe every Wednesday as a meeting-less day when all the officers should be available their desks from 1000 hrs. to 1300 hrs to receive and hear public grievances. Field level offices having contact with the public have also to declare that day as a meeting-less day in which they will hear the grievances.

· Shri Mukti Gogoi , Additional Deputy Commissioner has been designated as Grievance officer.

· Every grievance to be dealt with in a fair, objective and just manner.

· The district administration has decided to analyse public grievances received to help identification of the problem areas in which modifications of policies and procedures could be undertaken with a view to making the delivery of services easier and more expeditious. This will be done by compiling the database of the grievances topic wise and region wise in computer and processing it to find out the region-specific problems. The fields for the database will be as follows :

Sl No No. of petition Date Deptt. Region Circle Topic Processing officer Remarks

· The district administration is issuing booklets /pamphlets about the schemes /services available to the public indicating the procedure and manner in which these can be availed and the right authority to be contacted for service as also the grievance redress authority through Information and Fecilitation Counter.

· The DIPRO has been instructed to pick up grievances appearing in newspaper columns which relate to Dibrugarh and take remedial action on them in a time bound manner.

· The administration has placed locked complaint box at reception, and giving more publicity about the grievance redress machinery.

· The Office has decided to set up staff Grievance Machinery and designate Shri B. K. Saikia, Additional Deputy Commissioner as Staff Grievance Officer.

· The Office has further decided to complete the grievance redressal related to this office within thirty days of receipt of complaints.

· This office will acknowledge each grievance petition received by hand on the spot and acknowledge those received by post or other source within seven of receipt, indicating of the name, designation and telephone number of the official who is processing the case. Each of the petition received will be given a unique number which will have the department name (abbreviated) and the date suffixed to the number. Thus the petition number 104 received for DC office ( i.e. action DC office) on 24^th July, 2001 will have the number 104DC240701. This will help in easy identification and finding out the extent of delay in redressal.

· This office will constitute Lok Adalats/Staff Adalats, and hold them every two months for quicker disposal off public as well as staff grievances and pensioners’ grievances.

· The office will issue speaking reply for every grievance rejected.

· The office will transmit statistical grievance redress data every month to the Department of Administrative Reform.

· Monitoring of Grievances will be done on a monthly basis in the DDC meeting.

· Publicising the grievance redress mechanism on the Doordarshan/ cable channel of Dibrugarh .

Information and Facilitation Counter

The office of the Deputy Commissioner will have an information and facilitation counter which will have the following facilities :

· Information regarding the services provided along with the deadlines will be available .

· The sample prescribed forms will be available. Wherever possible, free forms will also be provided.

· The name of the concerned officers along with their contact numbers will also be available. In case of absence of any officers, the name of the officers who are dealing with the topic will be made available.

· There will be sitting arrangements ,drinking water and toilet facilities for the public.

· The complaint box will be placed at the reception counter itself.

· An officer will be made in-charge of the IFC counter. Similarly, the staff will be there at the reception counter and they will be told to be polite and helpful to the public.

· The important information will be put up prominently at the notice board near the IFC.

· The citizen charter, the services and the stipulated time , and other information will be painted in the wooden notice board and prominently displayed at the IFC.


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Special Topic :

c) Administration

Department